Frequently asked questions
Depending on the size and cleanliness of the location.
Commercial cleanings:
For first time office cleanings, we typically send a team of 3-4. Any recurring cleanings will be done by 1-2 of the same team members from the initial deep cleaning.
Residential cleanings:
Our house cleanings will have a team of 2-3 for the first time cleaning. Any recurring cleanings will be done by the same 1-2 members from the initial deep cleaning.
We accept all major forms of payment: Cash, check, debit and credit cards
Commercial cleaning:
Our commercial contracts are typically billed on a net 30 cycle unless directed otherwise
Residential cleaning:
Our first time cleanings are typically charged directly after the cleaning. Any recurring cleanings will be sent via email for online payments unless directed otherwise.
We have a few different ways to book an appointment with us.
We highly recommend an online estimate prior to any actual booking of your cleaning. We provide both residential and commercial online estimates based on the description and needs you provide.
After completing an online estimate, someone will contact you via email or text message within 24 with a detailed estimate link to your estimate breakdown.
We can provide an in-person walkthrough, however, do to Covid-19, we are limiting our walkthrough availability.
Yes! We do provide Covid-19 cleanings! Check out our page here to learn all about our process and the chemicals we use.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.